Refund policy

-------------------------------------- Cancellation Policy & Cancellation Form --------- -----------------------------

Consumers have a right of withdrawal in accordance with the following stipulation, whereby consumers are any natural person who concludes a legal transaction for purposes that can predominantly not be attributed to their commercial or independent professional activity:

--------------------- A. Cancellation Policy ---------------------

Right of withdrawal You have the right to cancel this contract within 1 month without giving any reason. The cancellation period is 1 month from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods. To exercise your right of cancellation, you must inform us (ROCK AND STEEL GERMANY GmbH, Hanne-Mertens-Weg 5, 22455 Hamburg, Germany, Tel .: 01743534089, email: by means of a clear statement (e.g. a letter sent by post or e-mail) informing you of your decision to cancel this contract. You can use the attached model withdrawal form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

Consequences of cancellation If you cancel this contract, we will have all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you have a different type of delivery than the one we offer, have chosen the cheapest standard delivery), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. We bear the cost of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.

Exclusion or premature expiry of the right of cancellation The right of cancellation does not exist for contracts for the delivery of goods, the price of which depends on fluctuations in the financial market over which the entrepreneur has no influence and which can occur within the cancellation period.

General information 1) Please avoid damage and contamination of the goods. Please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please provide adequate protection against transport damage with suitable packaging. 2) Please do not send the goods back to us freight collect. 3) Please note that the aforementioned paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

-------------------- B. Cancellation form -------------------- If you want to cancel the contract, then please fill out this form and send it back. To ROCK AND STEEL GERMANY GmbH Hanne-Mertens-Weg 5 22455 Hamburg Germany E-Mail: Hereby I / we (*) cancel the contract concluded by me / us (*) for the purchase of the following Goods (*) / the provision of the following service (*) _______________________________________________________ _______________________________________________________ Ordered on (*) ____________ / received on (*) __________________ ________________________________________________________ Name of the consumer (s) ________________________________________________________ Address of the consumer (s) ________________________________________________________ Signature of the / the consumer (s) (only for notification on paper) _________________________ Date (*) Delete where inapplicable