FREE SHIPPING & RETURNS IN GERMANY

Shipping policy

How does shipping work?

We ship your order with Deutsche Post DHL or Hermes.

Standard delivery time: 2-4 working days (Monday-Saturday)
Express delivery time: 1-2 working days (Monday-Saturday)

Information about delivery times

The table below shows the delivery times for shipping to other countries, which you have to add to the delivery time specified for the respective article.

Country Additional days of delivery time
Austria 3
Italy 5
other countries on demand

If you order several items from us in the context of an order, for which different delivery times apply, we will send the goods in one shipment, unless we have agreed otherwise with you. In this case, the total delivery time applies to the goods shipment, which applies to the item in your order with the longest delivery time.

Information on the calculation of the delivery date

The period for delivery begins when payment is made in advance on the day after the payment order has been placed with the transferring credit institution or, for other payment methods, on the day after the contract has been concluded and ends on the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day will take the place of such a day.

Do I have to pay anything?

Standard shipping and return shipping within Germany are always free.
Express shipping you can choose for € 9.00.

Standard shipping within Europe costs € 10.00.
international shipping costs € 19.00.

The cost of return shipping from Europe & World are borne by the buyer.

How does the return shipping work?

Within 1 month of receipt you can return unused items to us for FREE within Germany.

Refund

The refund will be made using the same payment method you used for your purchase. We will refund the purchase amount within 14 days of receiving your return. You will receive a confirmation of the return via email as soon as this has been done.

If the purchase amount has not yet been refunded after 14 days, please contact us by email at info@rockandsteel.de.